Payment Policy for CoolerHeatMavel

Effective Date: February 7, 2025

At CoolerHeatMavel, we are committed to providing our customers with a seamless and secure shopping experience. This Payment Policy outlines the terms and conditions related to payments made on our website. By purchasing products from CoolerHeatMavel, you agree to the following terms regarding payment processing, billing, and related matters. Please read these terms carefully.

1. Payment Methods

We accept a variety of payment methods to make your purchase as convenient as possible. The payment methods accepted on our website include:

  • Credit Cards: Visa, MasterCard, American Express, Discover.
  • Debit Cards: All major debit cards with a Visa or MasterCard logo.
  • PayPal: Securely pay using your PayPal account or linked debit/credit card.
  • Bank Transfers: For large orders or business accounts, we may accept bank transfers. Please contact us for more information.
  • Gift Cards: If applicable, we may accept gift cards issued by recognized financial institutions.

By choosing a payment method, you agree to provide accurate billing information and acknowledge that you are authorized to use the selected payment method.

2. Payment Processing

Once you have selected your products and completed the checkout process, your payment will be processed securely. All transactions are processed through encrypted channels, ensuring that your personal and financial information remains private and secure.

Please note:

  • Authorization Hold: After you submit your order, we will place an authorization hold on your payment method for the full amount of your purchase. This ensures that funds are available to complete the transaction.
  • Payment Confirmation: Upon successful payment, you will receive an email confirmation containing your order details. If payment fails for any reason, you will be notified immediately, and we may ask you to provide a valid payment method.

3. Billing Information

You are responsible for providing accurate billing information, including the name, address, and payment details associated with your chosen payment method. We reserve the right to cancel or refuse any order if the billing information provided is incorrect or fraudulent.

To ensure timely and accurate processing, please verify the following before submitting your order:

  • Billing Name and Address: The name and address associated with your payment method must match the information on file with your bank or credit card company.
  • Payment Details: Double-check your payment card details, including the expiration date, security code, and billing zip code.

If we experience any issues processing your payment, we will contact you to resolve the problem. If the issue is not addressed promptly, your order may be delayed or canceled.

4. Pricing and Taxes

All prices on the CoolerHeatMavel website are listed in U.S. dollars. Prices are subject to change without notice. You will be charged the total price of the products at the time of purchase, which includes taxes and any additional fees associated with your order, such as shipping charges.

  • Sales Tax: Sales tax is applied based on the shipping destination. The applicable tax rate will be calculated during checkout and added to your order total.
  • Promotions and Discounts: If you use a coupon or promotional code, the discount will be applied before tax and shipping fees.

If there are any discrepancies between the price displayed and the final price, we will notify you before completing the transaction.

5. Order Confirmation and Receipt

After your payment has been processed, you will receive an email with an order confirmation. This email will include the following information:

  • Order Number
  • Product Details: Including item name, quantity, and price.
  • Billing and Shipping Information
  • Estimated Delivery Date

Please keep this confirmation for your records. If you do not receive a confirmation email, please contact our customer service team immediately at info@coolerheatmavel.com.

6. Payment Security

At CoolerHeatMavel, we take the security of your payment information seriously. We use industry-standard encryption technology, such as Secure Socket Layer (SSL), to protect your personal and payment details during transmission.

Our website is compliant with the Payment Card Industry Data Security Standard (PCI DSS), ensuring that your credit card and other payment information are protected from unauthorized access and fraud.

We also partner with trusted payment gateways, including PayPal, to offer a secure and reliable payment processing system.

7. Failed Payments

In the event that your payment fails for any reason, we will make several attempts to authorize the payment before canceling your order. Reasons for a failed payment may include:

  • Insufficient funds in your account.
  • Incorrect payment details (such as an expired card).
  • Technical issues with your payment provider.

If we are unable to process your payment, we will notify you immediately, and you may be asked to provide an alternative payment method. If payment is not successfully processed within a reasonable time frame, your order may be canceled, and the items may become unavailable.

8. Payment Disputes and Chargebacks

In the event of a dispute regarding your payment, please contact our customer service team immediately at info@coolerheatmavel.com. We will work with you to resolve any issues as quickly as possible.

If a chargeback is initiated by your bank or credit card issuer, we reserve the right to refuse any future transactions and may suspend or cancel your account.

9. Payment for International Orders

Currently, CoolerHeatMavel only ships within the United States. However, we are working on expanding our international shipping options. If you are located outside the United States and wish to place an order, please contact us for more information on when international shipping will be available.

For orders placed within the U.S., all payments are processed in U.S. dollars. Customers located outside the U.S. should be aware of any additional fees their bank or payment provider may charge for international transactions.

10. Modifications to Payment Policy

We reserve the right to modify or update this Payment Policy at any time. Changes to this policy will be posted on our website with the updated effective date. We recommend reviewing this policy periodically to stay informed of any updates.

11. Contact Information

If you have any questions or concerns about your payment or our Payment Policy, please do not hesitate to contact us:

Thank you for choosing CoolerHeatMavel. We appreciate your business and look forward to providing you with the best shopping experience possible.

Thanks for shopping with us!