Shipping Policy for CoolerHeatMavel

Effective Date: February 7, 2025

At CoolerHeatMavel, we are committed to providing a seamless shopping experience, from the moment you place your order to the moment it arrives at your doorstep. Our Shipping Policy outlines the details of our shipping practices, including the methods we use, estimated delivery times, and other important information related to the delivery of your order.

By placing an order with CoolerHeatMavel, you agree to the terms and conditions stated in this policy. Please read this information carefully to understand how we handle your order.

1. Shipping Methods

We offer a variety of reliable shipping methods to ensure that your products arrive safely and in a timely manner. Shipping options will be available during the checkout process. The shipping options available to you will depend on your delivery address.

Our available shipping methods include:

  • Standard Shipping: Delivery within 5-7 business days. This option is typically the most economical and is ideal for most customers.
  • Expedited Shipping: Delivery within 2-3 business days. This method is available for customers who need their items sooner.
  • Next-Day Shipping: Available for urgent orders that need to be delivered the following business day. This option is subject to availability and may incur additional charges.

Please note that all shipping times are estimates and may vary depending on factors such as carrier delays, weather conditions, and holidays.

2. Shipping Rates

Shipping fees are calculated based on the total weight of your order and the shipping method you select. The exact cost of shipping will be displayed during the checkout process before you finalize your purchase.

  • Standard Shipping: Typically ranges from $5.99 to $15.99 based on the weight and destination.
  • Expedited Shipping: Prices for expedited shipping range from $15.99 to $30.99.
  • Next-Day Shipping: Available for a flat rate of $40.00 or more, depending on the size and weight of the order.

In addition to shipping fees, applicable sales tax will be added to your order based on your shipping address.

3. Free Shipping

We offer free standard shipping on orders over $100 within the contiguous United States. For orders under $100, standard shipping charges will apply. Free shipping is automatically applied at checkout and cannot be combined with other promotions or discounts.

4. Shipping Timeframes

Shipping times for each method are as follows:

  • Standard Shipping: 5-7 business days from the date of shipment.
  • Expedited Shipping: 2-3 business days from the date of shipment.
  • Next-Day Shipping: 1 business day from the date of shipment.

Please note that business days are Monday through Friday, excluding holidays. Delivery times may vary based on the carrier, shipping location, and product availability. While we strive to meet the delivery estimates provided, we are not responsible for any delays caused by the carrier or external factors beyond our control.

5. International Shipping

Currently, CoolerHeatMavel only ships within the United States. We are working on expanding our international shipping options, and we hope to offer delivery to additional countries soon. If you are located outside the U.S. and wish to place an order, please contact us for information on when international shipping will be available.

6. Order Processing Time

All orders placed on the CoolerHeatMavel website are processed during business hours, Monday through Friday, 9:00 AM to 5:00 PM EST. Orders placed after 5:00 PM EST or on weekends and holidays will be processed the next business day.

Once your order is processed, we will send you a shipment confirmation email with tracking information. If you have any concerns regarding the processing time of your order, please contact our customer support team at info@coolerheatmavel.com.

7. Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number and a link to track your order. You can use this tracking number to monitor the status of your delivery on the carrier’s website. If you experience any issues with tracking or shipping, please contact our customer service team for assistance.

8. Shipping Restrictions

Currently, CoolerHeatMavel ships only to residential and business addresses within the United States. We do not ship to P.O. boxes, military addresses (APO/FPO), or international addresses. If you provide an invalid or undeliverable address, we may be unable to process your order and will contact you to resolve the issue.

We are not responsible for any delivery issues caused by incorrect or incomplete address information provided by the customer. Please ensure that your shipping address is accurate before finalizing your order.

9. Shipping Delays and Carrier Issues

While we make every effort to ensure timely delivery of your order, shipping delays can occur due to factors outside our control, such as severe weather, natural disasters, or carrier-related issues. In the event of a shipping delay, we will notify you as soon as possible.

If you experience a delay, we recommend checking the tracking information to get an updated status of your order. If you believe the delay is excessive, please contact us for assistance.

10. Lost or Damaged Shipments

In the rare event that your order is lost or damaged during shipping, please contact our customer service team immediately at info@coolerheatmavel.com. We will work with the carrier to investigate the issue and assist you in resolving it.

  • Damaged Items: If your items arrive damaged, please retain the original packaging and contact us within 5 days of delivery. We may require photos of the damaged items for inspection.
  • Lost Packages: If your package is confirmed as lost by the carrier, we will initiate a claim and work to either replace the items or provide a full refund based on your preference.

11. Address Change Policy

Once an order has been shipped, we are unable to change the delivery address. However, if you notice an issue with your shipping address before your order has shipped, please contact us as soon as possible. We may be able to adjust the address before the package is dispatched.

12. Customer Support

If you have any questions or concerns regarding our shipping policy, shipping options, or your order, please feel free to reach out to our customer service team:

Thank you for choosing CoolerHeatMavel. We are committed to delivering your products in a timely and secure manner.

Thanks for shopping with us! We look forward to serving you!